Refund Policy

At ÉPIDERME, we are committed to delivering real value through AI-powered skincare analysis, personalized protocols, and science-backed guidance. This policy explains our approach to cancellations and refunds in a fair and transparent manner.

1. Nature of Service

ÉPIDERME is a subscription-based digital platform. Upon activation, you gain immediate access to your membership benefits. Unlike physical products, digital services cannot be returned once accessed. There are no physical products sold directly by ÉPIDERME.

2. Membership Tiers

3. Cancellation Policy

You can cancel your subscription at any time with no penalties or fees. To cancel, go to Account Settings → Subscription → Cancel Subscription. You will retain full access to paid features until the end of your current billing period, after which your account automatically moves to the free Essentiel tier. You can re-subscribe at any time.

Your subscription will not automatically renew after cancellation.

4. Refund Policy

All sales are final. Due to the immediate digital nature of our service, ÉPIDERME does not offer refunds once you have gained access to premium content and features. Once you have accessed protocols, analysis results, or recommendations, you have received the value of the service.

Try before you subscribe:

• Essentiel tier is always free — explore core tools at no cost
• All paid plans include a 7-day free trial — no charge until the trial ends
• Start monthly before committing to annual billing

5. Limited Refund Exceptions

Refunds are only considered in these specific circumstances:

• Duplicate charges — technical errors resulting in multiple charges for the same period
• Unauthorized charges — charges made without your authorization
• Technical failure — complete inability to access any premium features due to a platform malfunction, reported within 48 hours

Refunds will not be issued for change of mind after accessing content, dissatisfaction with results, failure to cancel before renewal, partial subscription periods, or technical issues on your end.

6. How to Request a Refund

If you believe you qualify under Section 5, contact us within 48 hours of the issue:

• Email hello@getepiderme.com with subject “Refund Request”
• Include your account email, transaction ID, and a description of the issue
• We will respond within 5–7 business days
• If approved, refunds are processed within 7–10 business days to the original payment method

7. Chargebacks

We strongly discourage initiating chargebacks without contacting us first. Filing a chargeback may result in immediate account termination. Most billing issues can be resolved quickly through direct communication.

8. Price Changes

We reserve the right to modify subscription pricing with 30 days advance notice by email. Existing subscribers will be notified before any price increase takes effect.

9. Contact

For billing questions or refund requests: hello@getepiderme.com. We respond within 24–48 hours for general inquiries and within 24 hours for urgent billing issues.